![]() Lots of retailers have traffic counters that measure customers coming in or going out of a store. While there is still some hesitancy to provide mobile WFM tools to hourly associates, retailers are very interested in providing mobile WFM solutions like those provided by Vortex Connect to untether the manager from the back office and streamline certain time consuming tasks like filling shifts.Ĩ. I had a number of conversations with retailers about how to leverage mobile devices including phones and tablets for workforce management purposes. However, with very little effort, it is easy to establish a strong ROI which is sure to get the focus this problem deserves.ħ. The hard part is making it a priority and getting the organization to focus on it. If there was one question that I heard from retailers at NRF it was “how can I create a more accurate schedule while lightening the workload on my store managers?” The good news is that the answer is pretty simple: ensure you have an accurate labor model that reflects your business today. There is nothing more motivating than hearing happy customers speak about their results.Ħ. Guitar Center, Hibbett Sports, and Aéropostale each spoke about their workforce management initiatives and their use of the Dayforce platform to large audiences. I think Dayforce set a record by having three clients speak about their implementations at NRF. Now, RedPrairie is linking their clienteling solution that uses customer data to understanding their buying habits and preferences with their WFM solution to solve this problem.ĥ. Unfortunately, the idea was ahead of its time. Several years ago, a Canadian department store I worked with wanted to combine customer preferences and shopping habits from their customer relationship management (CRM) with WFM to better engage the customer. It improves the user experience while retaining the browser independence and no-plug-in philosophy that helped make the product successful.Ĥ. Infor was demonstrating a new user interface for its upcoming release of Workbrain to clients, prospects and partners. Kronos was demonstrating the new Kronos InTouch clock in their booth while EmployTouch was demonstrating their TouchBase in RedPrairie and Infor’s booths.ģ. Given retailers and consumers’ interest in tablets and smart phones, it is no surprise that the time clock is getting a make-over and adopting consumer-ized, touch-screen technology. This new software platform consumes information from a variety of internal and external data sources and provides real-time guidance to store managers as to how its workforce should be deployed.Ģ. ![]() Reflexis demonstrated its Adaptive Real-Time Execution platform. Real-time workforce management becomes real. Having had a couple of days to collect my thoughts after a crazy week in New York, here are the top 10 retail workforce management stories that I saw at NRF this year (in no particular order):ġ.
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